Frequently asked questions
Shipping
Always Free Shipping – Order Today, Shipped Within 1-2 Days!
At CooHeart, we offer free shipping on every order. Place your order today, and we’ll make sure it’s shipped within 1–2 business days!
All orders are securely handled through our logistics partners, ensuring safe and reliable delivery. Once your order is processed, you’ll receive a tracking number via email so you can easily follow your shipment.
Returns
30 Days Easy Returns or Exchanges
At CooHeart, we offer a 30-day return or exchange policy if, for any reason, you're not satisfied with your order. Simply send us an email at support@cooheart.com, and we’ll take care of the rest!
Not Satisfied? Money-Back Guarantee!
Not Satisfied? Money Back!We stand 100% behind our products. That’s why we offer a ‘Money-Back Guarantee’: up to 30 days after receiving your product, you can return or exchange it.
Excellent Customer Service!
Your Satisfaction is Our PriorityOur customer service team strives for excellence. If you have any questions, feel free to contact us at
support@cooheart.com.
We aim to respond within 24 hours during the following working hours:
Payment Methods
You can securely pay with PayPal, Apple Pay, Google Pay, and major credit cards.
All transactions are encrypted with SSL (Secure Socket Layer) to keep your personal and payment information safe. We treat your data with strict confidentiality, never share it with third parties, and use it only to process your order.